"I feel ready now to share a very sad piece of news". It's kaputt. The movers of course were mortified. "At the end of my most recent CD recording sessions (Beethoven Variations in Berlin), when I was so happy with the results and feeling elated, the piano movers came into the control room (where I was finishing up with my producer) to say they had dropped my precious Fazioli concert grand piano".
And broke it to the point that the concert grand piano is now unsalvageable, Hewitt said in a Facebook post this week.
The F278 Fazioli piano, the only one in the world fitted with four pedals, has enormous sentimental value for Hewitt and has been used for all her European recordings since 2003.
© Angela Hewitt The pianist said it was a "shock" to lose the instrument, which was her "best friend".
According to Hewitt, the piano was the only F278 Fazioli in the world to have the 4-pedal mechanism that is normally reserved for the F308 model.
"It makes no sense, financially or artistically, to rebuild this piano from scratch".
She declined an interview with the BBC while "the insurance saga is in progress". "In 35 years of doing their job, this had never happened before", Hewitt wrote on Facebook.
"I couldn't believe it", she wrote.
A spokeswoman for Fazioli Pianos told CNN the company could not comment further because of a "strict internal rule" on protecting clients' privacy.
The piano had only recently been equipped with new hammers and strings.
"These pianos are one of a kind, especially when a professional player who dedicates their whole life to this picks a piano", he said. "It's going to appeal to someone high level".
But as the world-famous pianist from Canada waited for her movers to haul away the hulking instrument, they tiptoed into the control room and told Hewitt they had some hard news to break. "The Fazioli is good for Bach", he said.
"Indeed, her instrument was the only existing one with this peculiarity", wrote Turrin: "This represents a huge loss for Mrs. Hewitt".